Refund policy

You may return any products you have purchased, with the exception of prescription only medicines (Please refer to ‘Returning prescription items’ policy.)

To return a product, you must notify us in writing (email or postal letter) within seven (7) working days of delivery with the reason for return, which will be considered before refund is made.

Refunds will be issued as soon as possible, but may take up to thirty (30) working days to process from the date the item is received back at Meds 4 Pets. You are responsible for arranging and covering the cost of the return of products to Meds 4 Pets. If you do not return the products to Meds 4 Pets, we reserve the right to cancel the refund.

Whilst any products are in your possession, you are responsible for taking care of the products you intend to return to us. You must not use any products which you intend to return to us, and if products are sealed they must be returned to us with the seal intact. All products must be returned to us in the original packaging and with any free or promotional items which originally accompanied them. Failure to comply with this, may result in refusal of refund.

If the product delivered to you is not what you ordered; does not correspond with the description of the product on our website; or is not delivered in a satisfactory condition or is damaged in any way, then Meds4Pets, at its discretion, will deliver you a replacement product or refund you the price paid for the product and the costs involved with the return of the product to us.

If the product was delivered by Royal Mail, we will provide you with a postage paid envelope to return the product to us, or if it was delivered by courier, we will cover the costs of the courier charges for the return of the product to us. However, this only applies to the clauses listed above.

If you are returning the product to us because they are damaged or faulty, then you must include a written explanation of the damage or fault with photographic evidence.

If you notify us by email that you wish to cancel an order and the product has already been dispatched but not delivered to you, then you must return the products to us within seven working days of delivery. Refunds will be paid as soon as possible but may take up to thirty working days to process. You are responsible for arranging and covering the cost of the return of products to us.

We do not process orders or returns on weekends or bank holidays.

Returning Prescription Items Policy

Meds 4 Pets Ltd is registered with the Veterinary Medicines Directorate as an Internet Retailer of Veterinary Medicines and with the Royal College of Veterinary Surgeons as a Veterinary Practice Premises. To ensure animal safety, veterinary medicines guidance dictates that we cannot accept returns of prescription medications once they have left our premises. To avoid wastage, please make sure you only order the medication your pet requires at the time. For long-term conditions, we recommend you consider ordering smaller quantities in case your pet’s requirements change. If you have any questions or concerns before you place your order, please email us at hello@meds4petsonline.co.uk