Any of our products marked with a red prescription tag is a
prescription-only product. Meds 4 Pets can only dispatch these products once we
have received a valid vet’s prescription. Prescription products may still be
added to your basket and purchased but will not be dispatched until we have
reviewed your prescription. This can take up to two working days.

Veterinary prescriptions must be written per UK regulations
and signed and dated by a veterinary surgeon registered in the UK. Meds 4 Pets
can only send prescription medication to the country where the prescription was
issued.

A prescription is a legal document containing written
instructions from your vet outlining what medication is needed, the dosage,
amount to be supplied, whether it is eligible for repeats or not, details about
the intended animal, the veterinary surgeon who has prescribed it, and
confirmation that the animal is under their care.

How To order Prescription Medications Online

1. Obtain Your Prescription From Your Registered Veterinary
Surgeon

Visit your vet for a consultation to receive a prescription.
If prescription medication is required, your vet is legally obliged to issue
you a prescription on request. Your vet is allowed to charge a reasonable fee
for writing a prescription which may vary depending on your vet.

2. Place Your Order & Send Us Your Prescription

Place your order for your pet’s medication. Please ensure
you purchase the correct medication as stated on your prescription and only the
amount stated. Meds4Pets can only dispatch what has been prescribed by your
vet. Failure to do this, will result in your order being cancelled.

Before your order can be processed, our team needs to check
your prescription to ensure the right medication is being dispensed and in the
correct dosage and amount.

Send us your prescription in one of the following ways:

1. Upload a Photograph at Checkout

You will be prompted to upload a photograph of your
prescription at the checkout. This is the quickest and easiest way to send your
prescription to us, and these orders receive priority during the fulfilment
process.

Please ensure the picture of your prescription is clear,
easy to read, and contains all the necessary pages and information.

Top Tips To Ensure Your Order Doesn’t Get Delayed…

1.           Upload all
pages of your prescription (including final pages with ancillary information).

2.           DO NOT
crop your prescription- We must be able to see all four edges and corners.

3.           Make sure
all the text is readable. Blurred images will not be accepted.

2. Send Us Your Prescription by Post

This method is slower as we need to wait for the
prescription to arrive via post and then check the prescription manually. This
process is only required for specific medications including controlled drugs.
You must write your order number on your prescription (Post-Its/paperclips can
easily get separated and will not be accepted) and then send it to our business
address:

Meds 4 Pets

Inside of Kruger Veterinary Group

Thornhill

Cwmbran

NP44 7TZ

3. Relax And Wait For Your Order

Once your prescription has been received, our team will
check it to verify authenticity and ensure you are receiving the right
medications for your pet before we dispatch your order to you. You will receive
a confirmation email once your order has been dispatched.

Please be aware, it is a criminal offence to alter a
prescription and Meds4Pets take a zero-tolerance approach to any forged or
altered prescriptions. If we receive any prescriptions that are invalid,
forged, or altered, we have no choice but to deactivate the user's account and
report the offence to the Veterinary Medicines Directorate and charge a
reporting fee of £50.

Exceptions (Controlled Drugs)

For a small number of our prescription products (known as
Scheduled or Controlled medications), we are required by law to obtain the
original physical copy of your vet's prescription. You will be informed if this
applies to your order either at checkout or over the phone. In this instance,
you’ll need to send the original prescription written by your vet with your
order number written on it to us at:

Meds 4 Pets, Inside of Kruger Veterinary Group, Thornhill,
Cwmbran, NP44 7TZ

Prescription documents are valid for a maximum of 6 months,
unless a shorter period is specified by your vet. So please make sure you send
it as soon as possible after placing your order, or we won’t be able to fulfil
it. For peace of mind, send your prescription to us via a signed method so you
can check that it arrived with Meds4Pets.